Privacy Policy

Data Controller as per Data Protection Laws:  
Karthago Commercial Broker LLC  
Dubai, United Arab Emirates  
Branch Office Tunisia: Vieux Port 7000 Bizerte, Tunisia  

Contact Information:  
📞 Phone: 004915733039299  
📧 Email: mo@visit-bizerte.com  

1. General Information  
We, Karthago Commercial Broker LLC, take the protection of your personal data very seriously. This privacy policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.  

2. Collection and Processing of Personal Data  
2.1 What data do we collect?  
- Contact Information: Name, email address, phone number, address (e.g., for bookings or inquiries).  
- Booking Information: Travel dates, hotel stays, activities, payment details.  
- Technical Data: IP address, browser type, operating system, access times (during website use).  
- Communication Data: Messages sent via email, contact forms, or chat.  

2.2 How do we collect your data?  
- Directly from you (e.g., via contact forms, bookings, or newsletter subscriptions).  
- Automatically through our website (e.g., cookies or log files).  
- From third parties (e.g., partner companies or payment service providers).  

3. Purpose of Data Processing  
We use your data for the following purposes:  
- Fulfilling contracts (e.g., booking hotels or activities).  
- Communicating with you (e.g., responding to inquiries or providing support).  
- Marketing purposes (e.g., newsletters, personalized offers – only with your consent).  
- Improving our website and services.  
- Compliance with legal obligations (e.g., tax or reporting obligations).  

4. Legal Basis for Data Processing  
- Contract fulfillment: To process your bookings or inquiries.  
- Consent: When you allow us, for instance, to send you marketing emails.  
- Legitimate interest: To improve our services and website.  
- Legal obligations: To comply with statutory requirements.  

5. Data Sharing  
We only share your data with third parties when necessary, such as:  
- Partner companies: For processing bookings (e.g., hotels or activity providers).  
- Payment service providers: For handling payments.  
- Authorities: Where legally required (e.g., tax authorities).  

6. International Data Transfers  
Since we operate in the UAE and Tunisia, your data may be transferred to these countries. We ensure your data is protected in accordance with applicable data protection laws.  

7. Data Retention  
Your data is only retained for as long as necessary for the specific purposes. Once no longer required, it will be deleted unless longer storage is mandated by legal obligations.  

8. Your Rights  
You have the following rights regarding your personal data:  
- Access: Request information about the data we hold about you.  
- Correction: Request corrections to incorrect data.  
- Deletion: Request the deletion of your data, provided no legal reasons prevent this.  
- Restriction: Request restriction of data processing.  
- Objection: Object to data processing for marketing purposes.  
- Data portability: Receive your data in a standard format.  

To exercise these rights, please contact us at [Your Email Address].  

9. Cookies and Tracking Tools  
Our website uses cookies and similar technologies to enhance user experience and for analysis purposes. You can disable cookies in your browser settings, but this may limit website functionality.  

10. Security  
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.  

11. Changes to this Privacy Policy  
We reserve the right to amend this privacy policy. The latest version will be available on our website.  

Last updated: 20 January 2025